FAQ

What is your Refund/Return Policy?

Returns & Exchanges Guarantee (Excludes Shipping). We trust your shopping experience with us is efficient and satisfying. If you're unhappy with your purchase you may return item's from your invoice for exchange or refund within 14 days of delivery confirmation date providing items are returned in the original condition that you received them. All returned items shipped to you are subject to a 20% restocking fee on listed price.

* Custom items are non-returnable or refundable.

* There are no restocking fees on exchanged items.

* Items listed as 'Final Sale' may not be returned or exchanged.

* We will not accept nor return items for return or exchange once they are washed, worn or damaged unless they are arrived damaged. 

Please contact us for our return address and get delivery confirmation for all returns and exchanges. We accept USPS, Fed Ex and UPS shipments.  Please include a copy of the invoice or invoice number with Exchange or Refund instruction written on the invoice.

 

How fast will I receive my product from Cool Buzz?

All Cool Buzz products are designed, printed and shipped in the United States.  Shipping speed depends on the supplier for a particular garment or item.  Most items arrive within 5-12 days.

 

I only received part of my order?

Some products on the site will ship from different locations even though you've purchased them in the same order. If you end up in this situation, please refer to the tracking 

Please note, we custom made everything we sell. There is typically a 2-5 business day timeframe needed for production during which your order will be printed, quality checked, and packed. Once this process is done, it will then ship out.

 

Where are your products printed and shipped from?

From the good ole United States!  We utilize a variety of print shops nationwide to produce your garment.  Want to know more about Cool Buzz Designs - visit our About Us page and learn our story.

 

I love your designs, can you print it on a different garment?

We love suggestions and ideas.  If you don't see the garment style or color you're looking for drop us a line at info@coolbuzz.biz and we will consider adding the garment or color to our lineup.

 

I have an idea for a design - can Cool Buzz make it into a product?

We love hearing about new design ideas.  Drop us a line at info@coolbuzz.biz and we'll consider your design idea.

 

How do I know what size to choose?